Strategic Manager at Bank of America leading data platform and financial strategies. Focus on maximizing risk versus return and integrating data analytics into Fraud & Claims operations.
About the role
- Product Manager leading the evolution of our One Service platform supporting thousands of users. Collaborating with cross-functional teams at Alfa Laval to improve service execution.
Responsibilities
- Product Ownership: Lead the vision and roadmap for our service execution platform.
- Stakeholder Engagement: Act as the main point of contact between business (service centers, field service, sales, coordinators) and digital/DevOps teams.
- Requirements Gathering: Collect, analyze, and prioritize business needs from a diverse, global stakeholder group.
- Solution Definition: Define and drive improvements based on user feedback and business priorities, ensuring the platform supports the full-service execution process.
- Cross-Functional Collaboration: Work closely with business, product owners, solution architects, UX specialists, and DevOps teams.
- Continuous Improvement: Contribute to the evolution of product management methodologies and ways of working.
- User Impact: Manage a platform with 2,000+ users globally, ensuring reliability.
Requirements
- Business-Oriented: Strong understanding of service business and operations, ideally with previous hands-on experience in a service organization in a global company.
- Analytical & Decisive: Able to evaluate complex business demands and make informed decisions.
- Excellent Communicator: Skilled in stakeholder management, with the ability to explain solutions and decisions clearly.
- Digitally Savvy: Experience with IFS Field Service Management or IFS Cloud is a plus; general digital solution knowledge required.
- Experienced: Product management experience is valued but not essential if you have strong business acumen.
- Fluent in English: Other languages are a plus, but not required.
- Based in Europe: Proximity to a service center is advantageous; willingness to travel up to 20%. If based in Lund - travelling % will be smaller.
Benefits
- Competitive Package: Salary and benefits tailored to your location, with bonus potential and comprehensive benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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