Helpdesk Agent providing IT support for customers at Momentum Financial Services. Handling calls and chats, resolving issues, and maintaining service level agreements.
About the role
- IT Engineer focused on solving problems for IT operations and automating workflows across LRC teams. Collaborating globally to improve systems and enhance legal processes with technology.
Responsibilities
- Serve as the primary IT engineer for our LRC teams
- Build workflows and orchestrations
- Use low-code/no-code tools to build automations/orchestrations
- Leverage, design, implement AI with a focus on the LRC function
- Work with APIs across major vendors
- Build and enhance our AI portfolio
- Become a trusted advisor to our LRC team
- Build, enhance and grow legal applications
- Manage and build service desks and orchestrations
- Own the full lifecycle of features and products
- Handle escalations from other IT teams
- Work closely with INFOSEC, People Ops, Engineering and IT teams
- Integrate our tools with new and existing platforms
- Build and maintain custom tools or services if needed
- Respond to incidents as part of an on-call roster or in emergencies
- Write documentation and maintain diagrams of your solutions
- Collaborate with IT Operations and IT Engineering
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 5+ years of relevant experience in a similar role
- Highly trustworthy and empathetic
- Autonomous and able to work with minimal direction
- Strong ability to write strong technical documents
- Expert level understanding of common identity standards, including SAML, OAuth, SSO
- Expert knowledge of workflows and common orchestration tools
- Experience with a programming language, such as python, and infrastructure as code
- Experience with APIs
- Experience using and understanding of cloud infrastructure
- Understanding of RBAC, ABAC, PBAC, ACLs and common access management principles
- Experience working in all SaaS-based systems and applications
- Strong understanding of MDM systems
Benefits
- medical, dental, and vision insurance
- 401(k) plan
- short-term and long-term disability
- basic life insurance
- well-being benefits
- 20 paid days of vacation
- 12 paid days of company holidays
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