Hybrid Functional Tech Support – GO XL

Posted 3 weeks ago

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About the role

  • Functional Support role for MTS-1 software deployment and user assistance in ADEO. Collaborating with a multidisciplinary team to optimize user experience in a growing environment.

Responsibilities

  • Support the growth and rollout of MTS-1 for internal users and clients.
  • Contribute to the functional development of the software and the continuous improvement of the user experience.
  • Collaborate with an expanding multidisciplinary team using agile, results-oriented methods.
  • Respond to user requests and provide assistance to enable effective use of MTS-1 under optimal conditions.
  • Write and update product documentation and tutorials tailored to each business area.
  • Participate in testing new releases.

Requirements

  • Experience in functional or technical support, ideally with business software or in a logistics/transport environment
  • Comfortable using ticketing and incident-tracking tools
  • Ability to understand the operation of complex software and diagnose issues
  • Practical knowledge of collaboration and office tools
  • Ability to write clear user guides and tutorials
  • Proficiency in English or another language is a plus for interacting with international teams or clients.

Benefits

  • Supplementary health insurance and income-protection coverage
  • Meal vouchers (tickets restaurant)

Job title

Functional Tech Support – GO XL

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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