Functional Support role for MTS-1 software deployment and user assistance in ADEO. Collaborating with a multidisciplinary team to optimize user experience in a growing environment.
Responsibilities
Support the growth and rollout of MTS-1 for internal users and clients.
Contribute to the functional development of the software and the continuous improvement of the user experience.
Collaborate with an expanding multidisciplinary team using agile, results-oriented methods.
Respond to user requests and provide assistance to enable effective use of MTS-1 under optimal conditions.
Write and update product documentation and tutorials tailored to each business area.
Participate in testing new releases.
Requirements
Experience in functional or technical support, ideally with business software or in a logistics/transport environment
Comfortable using ticketing and incident-tracking tools
Ability to understand the operation of complex software and diagnose issues
Practical knowledge of collaboration and office tools
Ability to write clear user guides and tutorials
Proficiency in English or another language is a plus for interacting with international teams or clients.
Benefits
Supplementary health insurance and income-protection coverage
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