Senior Consultant in IT - Notfallmanagement guiding clients in IT emergency strategies and incident response. Collaborating on crisis management structures while fostering team development and project leadership.
About the role
- Support client dans l’accompagnement de la solution de Web Analytics. Assurant la satisfaction et la formation des clients en partenariat avec leurs équipes marketing et techniques.
Responsibilities
- You will join the “Product Support Services” team and be responsible for supporting our clients (France and international) in using our Web Analytics solution.
- Provide first- and second-line support for our solutions.
- Handle client inquiries, diagnose, analyze and resolve incidents within contractual timeframes.
- Assist clients with the implementation of our solutions, building a trusting relationship with them.
- Ensure client satisfaction and help them optimize their online activity using our solutions.
- Deliver client training modules (on-site and remote).
- Work closely with clients’ Marketing / E‑commerce departments as well as their technical teams or external service providers.
Requirements
- Mandatory fluency in English and German, both written and spoken
- Minimum education: Bac+2 (equivalent to an associate degree)
- Strong knowledge of website creation and management (HTML, JavaScript)
- Keen interest in Web Analytics
- Excellent interpersonal and writing skills (project management)
- Strong pedagogical skills
Benefits
- Structured onboarding program
- 50% reimbursement of public transportation pass
- Meal vouchers
- Holiday bonus
- Bike allowance
- Employee committee benefits: cinema, leisure activities, travel
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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