Customer Support Representative managing ERP customer inquiries in packaging industry. Handling 1st and 2nd level support cases while documenting system functionalities.
About the role
- Administrative Support Specialist providing direct support for medical professionals in a fast-paced healthcare organization. Managing communications and administrative tasks while ensuring HIPAA compliance and professionalism.
Responsibilities
- Manage multiple phone lines in a fast-paced environment
- Handle high daily call volume with professionalism and urgency
- Coordinate communication between physicians, radiologists, technologists, and referring provider offices
- Relay time-sensitive clinical information accurately
- Provide direct administrative support to medical professionals
- Maintain HIPAA compliance and strict confidentiality
Requirements
- 2+ years of high-volume phone experience (medical setting preferred)
- Experience supporting physicians or clinical teams
- Strong communication and multitasking skills
- Medical terminology knowledge preferred
- High School Diploma or GED required
Benefits
- Prioritize your work / life balance - No on-call or overnight shifts!
- Shift differentials for any hours worked after 6PM or on the weekends
- Medical, dental and vision benefits
- Available HSA and FSA options
- Mental health and wellness benefits through our Employee Assistance Program (EAP)
- Basic life insurance, and long term disability coverage
- Robust 401K package: Automatic 3% employer contribution on day one + up to 3% employer match
- Accrue up to 17 days of PTO per year for all eligible new employees
- Generous PTO rollover + PTO cash out opportunities
- 9 paid holidays
- Annual, automatic compensation growth path
- Profit sharing
- Options for Legal / ID Protection, and more
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