Helpdesk Analyst responsible for managing user tickets through a management tool in Lima. The role involves ensuring complete information and compliance with defined response times (SLA).
About the role
- Help Desk Engineer providing technical support and hardware troubleshooting at Revolution Group in a hybrid work environment. Seeking enthusiastic candidates with a technology background and customer service skills.
Responsibilities
- Daily responsibility for troubleshooting and resolving hardware issues on end-user devices.
- Daily responsibility working with Revolution Group on reviewing server logs
- Responsible for troubleshooting client facing technical issues.
- Responsible for troubleshooting technical issues with the POS platforms.
- Will be expected to be put into an on-call rotation.
- Reliable transportation required, applicants will be required to drive to client locations at times in the central Ohio area.
Requirements
- Exemplify Revolution Group’s core values of extraordinary customer relationships, lifelong learning and sharing, work we enjoy, honor, ethics, respect, and hard work.
- 1-3 years general technology experience
- Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint)
- High-energy, self-motivated, well-organized
- Responsible for responding to initial calls and Help Desk tickets from client base.
- Should be a methodical with the ability to analyze, make decisions and solve problems
- While considered an entry-level position the ideal person will have better than average communication skills.
- Being able to verbally communicate and explain technical information to all types of end users is important.
- Patience, resourcefulness and a desire to help others are wanted virtues in this role.
- Bachelor’s degree and/or Technical Certifications preferred. A+, N+ and MCP a plus
- Must demonstrate a strong aptitude for learning.
- Must have experience with different types of hardware; PCs, laptops, and other end user compute devices.
- Must be able to travel to clients in the central Ohio area.
Benefits
- Competitive pay structure
- Health insurance benefits available
- Fun, supportive team oriented work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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