APAC Strategy Consultant leading the redesign of customer engagement for legal solutions. Collaborating across business units to enhance market strategies and workflows.
Responsibilities
Lead a structured review of current segment‑level GTM workflows, handoffs and decision‑making
Map customer needs, value drivers and commercial patterns by segment
Identify pain points, gaps, bottlenecks and opportunities for alignment
Design a segment‑led GTM operating model with clear roles, governance, cadence and workflows
Facilitate cross‑functional workshops to validate segment distinctions and execution realities
Develop a phased implementation roadmap with pilots, dependencies and capability requirements
Lead the end‑to‑end redesign of the customer onboarding and engagement journey, from sales handover through adoption and expansion
Benchmark against best‑in‑class onboarding models and identify opportunities for digital guidance and GenAI‑enabled scale
Provide practical, actionable recommendations for leadership endorsement
Requirements
8+ years’ experience in strategy consulting, GTM strategy, sales operations design, or commercial operating model transformation
Strong capability in mapping workflows, diagnosing organisational gaps and designing future‑state operating models
Experience with multi‑product B2B GTM frameworks
Skilled facilitator with strong cross‑functional engagement experience
Excellent communication skills with the ability to convey complexity simply
Background in SaaS, information solutions or professional services desirable
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