Software Engineer designing modern IT solutions in the cloud for Saab. Collaborating to develop proposals that meet regulatory requirements and business needs.
About the role
- Technical Lead supporting Windows Server Operations at Royal Bank of Canada. Resolving complex server issues and ensuring system functionality with a focus on client satisfaction.
Responsibilities
- Triage and resolve complex issues relating to server operating systems, clustering, virtualization and hardware using industry standard best practices and documented security standards
- Identify and prioritize events, incidents and requests
- Manage client expectations while meeting operational SLAs, technical SLOs
- Execute server changes to support the safety, security and functionality of the server estate
- Work closely with partner infrastructure teams and external vendors to restore services and determine root cause of issues
- Develop runbook automation to streamline complex tasks
- Develop documentation on technical processes and troubleshooting
- Work in a fast paced and constantly evolving technical environment
Requirements
- 3-5 years of Windows Server support
- 3-5 years of experience working with server hardware
- Strong understanding of virtualization and clustering
- Strong understanding of Active Directory and Group Policy
- Experience developing scripting and runbook automation
- Knowledge of OSI model and client-server model
- Knowledge of networking components & concepts such as routers, switches, firewalls, load balancers, SSL, TLS
- Strong written and verbal communication skills with a focus on collaboration amongst support teams and clients
- Excellent problem solving skills coupled with the ability to drive issues toward resolution
- Experience with scripting languages such as PowerShell, Python, Ansible
- Professional certifications, e.g. MCSA, MCSE, VCP
- Understanding of ITIL, SRE frameworks
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Opportunities to do challenging work
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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