About the role

  • Business Process Analyst managing product support lifecycle at Hewlett Packard Enterprise. Responsible for revenue growth through operational improvements and customer business requirements.

Responsibilities

  • Leads and develops product support or solution(s) planning over entire lifecycle
  • Represents services on product or solution core teams
  • Performs business analysis, identifies root cause, and develops recommendations/solutions
  • Collaborates with regions/WW regarding service and support planning
  • Responsible for revenue and margin contribution of one solution or related set of services
  • Leads key business initiatives in support of operational or financial improvement

Requirements

  • Typically 4+ years of experience in directly related business
  • Typically first level university degree or equivalent work experience; advanced degree is a plus
  • Moderate knowledge of IT and services industry
  • General technical understanding of products
  • Problem detection and analysis of root cause
  • Proficiency with desktop applications and financial reporting tools
  • Moderate level of planning, project management and change management skills
  • Good communication skills
  • High level English language proficiency both oral and written
  • Process improvement and program management experience
  • Green or Yellow belt certified (nice to have).

Benefits

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Job title

Business Process Analyst

Job type

Experience level

Mid levelSenior

Salary

CA$88,600 - CA$138,600 per year

Degree requirement

Bachelor's Degree

Location requirements

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