Hybrid Senior Product Analyst

at Duke Energy Corporation

• Job title: Senior Product Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Charlotte, United States

About the role

• Sr Product Analyst providing analytical support for Microsoft O365 and SharePoint products. Requires experience in SharePoint configuration and Power Platform applications.

Responsibilities

• Utilize data to help teams develop and implement O365 solutions
• Provides support for services such as Power Apps, Power Automate, SharePoint, Dataverse, Microsoft forms, etc.
• Troubleshoot and resolve SharePoint related issues including site access, permissions, document libraries, and workflows.
• Analyzes and develops plan of action to correct or eliminate future issues.
• Designs, revises and implements new solutions to meet customer and business needs.
• Works to integrate solutions into existing business processes.
• Helps to manage change and communications.
• Prepares thorough and accurate technical and business documentation of solutions developed within the team.
• Coordinates and manages subject matter experts from a variety of disciplines and support organizations to provide business and system requirements and validation for business & IT projects.
• Responsible for ensuring the business remains compliant with corporate IT standards and policies within the SharePoint and Power Platform solutions.
• Lead data analysis and/or root cause investigation that are across multiple work groups or multiple systems.
• Collaborate with internal stakeholders to support business process automation using SharePoint and the Power Platform (Power Automate, Power Apps, etc.).
• Develops and maintains standards and best practices across the PGO organization for SharePoint Online.
• Assist product owner with user research and story writing.
• Ability to perform three or more of the following key activities within a product team process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis.
• Perform quality assurance tasks such as testing new solutions as they are being developed.
• Support change management functions to ensure successful product implementation.
• Collaborate with product team to understand opportunities for continuous improvement initiatives and potential areas to gain efficiencies or cost savings.

Requirements

• Bachelor degree in Business, Industrial Engineering, Information Management or similar discipline and five (5) + years work experience in applicable or related business area
• High School/GED AND nine (9) years related work experience in lieu of Bachelors degree(s) AND related experience listed above
• 3+ years' experience working in Microsoft SharePoint or Microsoft O365 Power Platform
• "Green Belt" Six Sigma certification or equivalent experience
• Ability to communicate effectively and succinctly across a variety of media including facilitation and presenting results to all levels of the organization
• Attention to detail
• Problem-solving and analytical abilities
• Ability to handle multiple competing priorities
• Deeply curious, always looking to learn and improve with a bias towards action
• Ability to research and gather data
• Collaborative in problem solving and working style to drive change through influence
• Five or more years' experience in utility industry
• Ability to define and quantify opportunities with minimal existing data
• Experience writing business cases
• Experience creating and maintaining visual representations of ongoing data tracking activities and outcomes (i.e. through data dashboard)
• Design Thinking experience.

Benefits

• friendly work environment
• opportunities for growth and development
• recognition for your work
• competitive pay and benefits