Executive Assistant providing high - level support for CMO & EVP of Global Communications at NYC Tourism + Conventions. Coordinating meetings, managing schedules, and supporting strategic initiatives.
SG
Hybrid Enterprise Monitoring, LogicMonitor
Posted last month
About the role
- Monitoring Lead for SMBC Group focusing on LogicMonitor and ServiceNow administration. Driving observability, ITSM best practices, and operational efficiency across environments.
Responsibilities
- Optimize LogicMonitor configurations, improve alert correlation, and expand automation for scalability and performance
- Build and optimize dashboards including capacity dashboards for service health, SLA performance, and compliance reporting
- Maintain accurate alert routing and CMDB hygiene; ensure seamless ServiceNow integration
- Lead retirement of legacy monitoring tools and maintain reconciliation between LogicMonitor and ServiceNow CMDB
- Drive trend analysis, capacity forecasting, and risk scoring for change windows
- Correlate metrics, logs, and changes to produce audit-ready incident timelines
- Provide platform maintenance and support, resolve incidents and requests within SLAs, monitor performance, troubleshoot issues, and assist with bi-weekly deployments for bug fixes and enhancements
- Partner with ITSM leadership and business units to align monitoring strategies with ITIL best practices
Requirements
- Bachelor’s degree in Computer Science or equivalent experience
- 5+ years of experience in IT infrastructure monitoring and observability
- Advanced LogicMonitor expertise with at least 2 years hands-on experience (alert correlation, dashboards, custom Data Sources, automation)
- Minimum 2 years of hands-on ServiceNow Administration experience
- Strong knowledge of ITIL Framework and best practices
- Solid understanding of infrastructure, hybrid cloud platforms (Azure, AWS, GCP), and on-prem environments
- Excellent communication and documentation skills for audit and leadership reporting
- Ability to work independently, demonstrate leadership, and thrive in an agile environment
Benefits
- Hybrid workforce model providing opportunity to work from home
- Reasonable accommodations during candidacy for applicants with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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