Hybrid Service Desk, Helpdesk, IT Support

at Axians

• Job title: Service Desk, Helpdesk, IT Support
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Koblenz, Germany

About the role

• IT Support position handling incidents and service requests in a hybrid model. Working with clients and providing IT solutions in Koblenz.

Responsibilities

• Receive and handle faults, service requests and incidents via phone, email and the ticketing system.
• Perform initial analysis and classification of IT issues and document them in the ticketing system.
• Resolve standard requests and forward more complex issues to 2nd- or 3rd-level support.
• Install, configure and maintain hardware and software components.
• Support users in working with IT systems and applications.
• Maintain the knowledge base and create user documentation.
• Participate in IT projects and rollouts.

Requirements

• Completed IT training (e.g., IT Specialist for System Integration) or an equivalent qualification.
• At least some experience in IT support or helpdesk.
• Good knowledge of Windows operating systems, Microsoft Office and common IT services.
• Basic knowledge of networking technologies as well as ticketing and monitoring systems.
• M365 knowledge is desirable.
• Strong service and customer orientation, communication skills and ability to work in a team.
• Structured and solution-oriented way of working.
• Good German and English language skills.

Benefits

• THE BEST OF ICT WITH A HUMAN TOUCH – appreciation for your work from day one.
• Flexible working time models (e.g., part-time, flextime, ...) and mobile working.
• Access to an external employee assistance platform for all life situations.
• Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing.
• Numerous training and development opportunities in our VINCI Academy.