About the role

IT Support position handling incidents and service requests in a hybrid model. Working with clients and providing IT solutions in Koblenz.

Responsibilities

Receive and handle faults, service requests and incidents via phone, email and the ticketing system.
Perform initial analysis and classification of IT issues and document them in the ticketing system.
Resolve standard requests and forward more complex issues to 2nd- or 3rd-level support.
Install, configure and maintain hardware and software components.
Support users in working with IT systems and applications.
Maintain the knowledge base and create user documentation.
Participate in IT projects and rollouts.

Completed IT training (e.g., IT Specialist for System Integration) or an equivalent qualification.
At least some experience in IT support or helpdesk.
Good knowledge of Windows operating systems, Microsoft Office and common IT services.
Basic knowledge of networking technologies as well as ticketing and monitoring systems.
M365 knowledge is desirable.
Strong service and customer orientation, communication skills and ability to work in a team.
Structured and solution-oriented way of working.
Good German and English language skills.

THE BEST OF ICT WITH A HUMAN TOUCH – appreciation for your work from day one.
Flexible working time models (e.g., part-time, flextime, ...) and mobile working.
Access to an external employee assistance platform for all life situations.
Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing.
Numerous training and development opportunities in our VINCI Academy.