IT Manager responsible for internal IT services and Managed Service Provider oversight at a UK company. Ensuring IT stability, security, and effectiveness in a hybrid work environment.
About the role
- IT Support position handling incidents and service requests in a hybrid model. Working with clients and providing IT solutions in Koblenz.
Responsibilities
- Receive and handle faults, service requests and incidents via phone, email and the ticketing system.
- Perform initial analysis and classification of IT issues and document them in the ticketing system.
- Resolve standard requests and forward more complex issues to 2nd- or 3rd-level support.
- Install, configure and maintain hardware and software components.
- Support users in working with IT systems and applications.
- Maintain the knowledge base and create user documentation.
- Participate in IT projects and rollouts.
Requirements
- Completed IT training (e.g., IT Specialist for System Integration) or an equivalent qualification.
- At least some experience in IT support or helpdesk.
- Good knowledge of Windows operating systems, Microsoft Office and common IT services.
- Basic knowledge of networking technologies as well as ticketing and monitoring systems.
- M365 knowledge is desirable.
- Strong service and customer orientation, communication skills and ability to work in a team.
- Structured and solution-oriented way of working.
- Good German and English language skills.
Benefits
- THE BEST OF ICT WITH A HUMAN TOUCH – appreciation for your work from day one.
- Flexible working time models (e.g., part-time, flextime, ...) and mobile working.
- Access to an external employee assistance platform for all life situations.
- Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing.
- Numerous training and development opportunities in our VINCI Academy.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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